Privacy Policy

Effective date: 4 September 2026

Helego Co., Ltd. (“Helego”, “we”, “us” or “our”) respects the privacy of people who visit our website, contact our team or communicate with us about products and business opportunities.

This Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the choices available to you.

1. Scope of this policy

This policy applies to personal information handled through helego.co.th, our enquiry and event forms, email, LINE Official Account and related business communications.

It does not apply to websites or services operated independently by third parties.

2. Information we may collect

We may collect information that you provide directly, including:

- Your name, company and job title
- Business email address, telephone number and other contact details
- Country and industry
- Products in which you are interested
- Product specifications, quantities and project requirements
- Preferred packaging and private-label requirements
- Delivery destination and expected timing
- Messages, documents and files you choose to submit

When you use our website, our hosting, security, analytics and consent-management tools may also process technical information, including:

- IP address
- Browser and device information
- Pages visited and referring pages
- Access dates and timestamps
- Cookie identifiers and consent preferences
- Information used to prevent spam, misuse or security threats

Please do not submit sensitive personal information unless it is genuinely necessary and has been requested through an appropriate channel.

3. How we use your information

We may use personal information to:

- Respond to enquiries
- Identify relevant products and available options
- Prepare quotations
- Arrange samples
- Manage orders and customer relationships
- Provide requested catalogues, product sheets or other documents
- Organise meetings and exhibition follow-ups
- Communicate about active or potential projects
- Operate, secure and improve our website
- Prevent spam, fraud and misuse
- Comply with legal and regulatory obligations
- Protect our legal rights and legitimate business interests

Where required, we rely on your consent. In other circumstances, processing may be necessary to respond to a request before entering into a contract, perform a contract, comply with a legal obligation or pursue a legitimate business interest that does not override your rights.

The applicable legal basis depends on the activity and relevant law.

4. How your information may be shared

We may share personal information with authorised Helego team members and service providers that support:

- Website hosting and website forms
- Email and customer communications
- File and document storage
- Website security and spam prevention
- Analytics and cookie-consent management
- Logistics and order fulfilment
- Accounting, legal and professional services
- Other necessary business operations

We may also disclose information when required by law, to protect our legal rights or in connection with a legitimate corporate transaction.

Helego does not sell personal information.**

5. International processing

Some service providers or business recipients may process information outside Thailand or outside your country of residence.

Where cross-border safeguards are required, we will use an appropriate legal mechanism or take other reasonable measures consistent with applicable data-protection law.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. This may include enquiry follow-up, quotations, samples, orders, customer service, accounting, dispute resolution, legal compliance and website security.

Retention periods may differ depending on the type of information and our relationship with you. When information is no longer required, it will be deleted, anonymised or securely archived according to our procedures.

7. Data security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, storage system or transmission method can be guaranteed to be completely secure. We therefore review our security practices and access arrangements as our website and business systems develop.

8. Your rights and choices

Depending on where you live and the law that applies, you may have the right to:

- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain uses of your information
- Request data portability where applicable
- Withdraw consent previously provided
- Request information about how your personal information is handled
- Submit a complaint to the relevant data-protection authority

To exercise any of these rights, contact **sales@helego.co.th** and provide enough information for us to understand and verify your request.

We may request reasonable identity verification before completing the request. In some circumstances, we may retain or continue processing information where required or permitted by law.

9. Cookies and similar technologies

We use necessary technologies to operate and secure our website. Subject to the choices presented through our cookie banner, we may also use preference and analytics technologies.

Please review our [Cookie Policy](/cookie-policy/) and use the **Cookie settings** control for current information and available choices.

10. External links

Our website may contain links to third-party websites, platforms and services, including external communication channels.

These services are operated independently and maintain their own privacy practices. We encourage you to review their privacy policies before submitting personal information.

11. Children’s information

The Helego website is intended for business and general product-information purposes. It is not directed towards children.

If you believe that a child has submitted personal information through our website, please contact us so that the situation can be reviewed.

12. Changes to this policy

We may update this Privacy Policy when our website, tools, legal requirements or information-handling practices change.

The latest version will be published on this page with an updated effective date. Material changes may also be highlighted through an additional notice where appropriate.

13. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Helego Co., Ltd.

48/11 Biggerland 4, Moo 4
Lam Luk Ka, Lam Luk Ka
Pathum Thani 12150, Thailand

Email: sales@helego.co.th
LINE Official Account: @helego